FAQs

To activate your SIM visit our Activation page, and follow the simple step by step guide to complete the activation form. You will receive an activation confirmation email to your chosen account, with details of the bundle purchased, and the date on which it will automatically cease.

If you’d like to keep your number see the guide below ‘How can I keep my Number'

PLEASE NOTE. After SIM Card activation it can take up to two hours for your bundle to be ready to use (but usually within 15-30 minutes).

Simply contact your previous network provider or text ‘PAC’ to 65075 to get a code valid for 30 days. This won’t disrupt your service. We’ll walk you through the steps to enter this code to transfer the phone number you want to keep.

Our SIMs can be used in any unlocked* device, including Mobile Phones, iPads, Tablets, Routers, Dongles, Mobile Wi-Fi devices, Car Radios, Alarm Systems, CCTV and many more.

We use Multi-SIM cards – just take out the size you need. Your device’s user guide will tell you which size to use and how to insert it.

*Need more information on unlocking your device? See our guide.

Most devices will locate the network automatically. However, if you are having trouble accessing the internet, please check that your Mobile Data is turned on, and configure your APN settings (see below)

The APNs (Access Point Name) are the settings your device reads to pick up a data connection. On most devices APNs are entered automatically, however some require manual configuration.

Your device’s user guide will detail how to enter the APN settings. If you have any difficulty with this process, please contact one of our customer service team who will be happy to take you through the configuration. We will even jump on a video call to ensure that you are connected if required.

APN settings for each network

Yes. You can use the SIM card in any unlocked device and connect to create a Wi-Fi-hotspot free of charge.

Yes, it can. if you require any assistance with set-up please contact one of our customer service team who will be happy to take you through the process.

We don’t have a Sims4Home app right now, but seeing how much data you’ve got left couldn’t be simpler. All you have to do is request a customer log in, on this dashboard you’ll be able to see how much data you’ve got left at any point in the month.

Don’t forget that you can also add a bookmark to your home screen on your phone, which means that you can jump straight to your dashboard and check your usage at any time.

All plans on Sims4Home are for UK use only. If you are planning to travel abroad please contact our customer service team to discuss your options.

Standard calls and texts
All calls to standard UK landlines are included with Sims4Home. These numbers start with 01, 02 and 03.

All calls and texts (SMS) to UK mobiles that start with 07 are included, as are calls to freephone numbers that start with 080. In addition to the above, all calls to Northern Ireland and the Channel Islands are also included.

Emergency, critical and freephone numbers
Calls to these numbers are part of all Sims4Home Voice & Data plans, these include

• NHS: 111 and 119
• Electricity outage: 105
• Emergency ambulance, fire or police: 999 or 112
• Non-emergency police number: 101
• Free directory enquiries (for blind or partially sighted): 195

Please note that, at the moment you can't currently call the following numbers with any of the Sims4Home plans:

• Premium numbers beginning with 09 or 070
• Satellite numbers (numbers that start with 0088 or 0087)
• Directory enquiries (118)

Service numbers that start with 084 or 087 are also not included in our plans.

Premium rate texts and short-codes, which are used for entering competitions, buying ringtones and voting on reality TV shows and paying for parking are not included.

MMS messaging is not included on any of our Sims4Home plans.

If you run out of data prior to the end of your 30 days simply contact one of our customer service team who will be happy to arrange a top-up up for you.

When you are nearing your bundle end date, we will let you know by email – and tell you about your different options.

Carrying on with your current bundle
If you want to carry on with your current bundle, you can. This means, that when the 30 days ends, your allowance of data, minutes and texts (bundle specific) will continue on a rolling basis until you choose to cancel. You can choose to pay on a recurring monthly basis or prepay for a specific period of your choice (eg: 1, 3, 6, 12 months). Remember, with Sims4Home there are never any Contracts, Credit Checks, Tie-ins or Commitments of any kind.

One of our customer service team who will be happy to take you through the process.

Cancelling your bundle
Sit back and relax. If you choose not to renew your bundle with us at the end of the 30-day period it will automatically cancel.

We hope we have exceeded your expectations and would be happy to welcome you back again in the future.

Got another option in mind?
No problem – simply contact us so we can talk it through.

The speed and strength of your mobile data connection can change depending on where you are. For example, you are likely to have a slower connection in a busy public space than you would when you are at home. Use the networks network status checker to check coverage in the area and get up-to-date information on anything that might be affecting your signal.

O2 Network Status Checker
Vodafone Network Status Checker

If you are still having trouble with slow data connection, contact us and we’ll explore the issue further.

Please send a request to us along with proof of age. We will have those restrictions removed within 48 hours.

Sims4Home primarily use our email service for communicating with you. We will always state our company name and the name of our team member who is contacting you.

Please read our guide to spam messages on your phone.

5G is the next generation of mobile technology and gives faster speeds, less buffering and more reliability than 4G. 5G speeds are around five times faster than 4G. This means you could download a full HD movie in as little as three minutes.

Latency, or lag, is much lower – down from an average of 75 milliseconds on 4G, to around 8 milliseconds on 5G.

5G has more bandwidth than 4G which means there is more capacity to use data. So, if you are in a crowded area, there is much less struggle to get signal with 5G

You need:

• A 5G-compatible phone – up to date with the latest software
• A 5G bundle – both our Vodafone and O2 sims are 5G ready
• 5G signal – see a full list of places with O2 5G coverage / Vodafone 5G coverage

5G is the fifth generation of our global mobile networking standard. It has:

• Faster speeds – download music, movies and more in seconds, with speeds of up to 200Mbps
• Lower latency – no interruptions with quick response times making lag a thing of the past
• Greater capacity – no competing for signal even in busy places

Yes, based on research carried out by major international bodies such as the World Health Organisation.

5G frequencies are covered by safety guidelines that are based on extensive research carried out over many years. These guidelines apply to 5G as they do to 2G, 3G and 4G technologies, as well as other radio frequencies used for radio and TV.

The World Health Organisation has concluded that there are no adverse health effects to 5G exposure at levels under the safety guidelines.

We are available 7 days a week from 9am to 9pm (excluding Christmas Day and New Years Day bank holidays). Visit the contact us page for all details.

We look forward to hearing from you.

If we meet, or better still, exceed your expectations we would really appreciate an Amazon product review and brand feedback. We value our customers, we value your opinions, others will too! If you would like to leave a review let us know and we will send you an email with the required information.

I want to write a product review (Share your thoughts with other customers)
I want to write a seller review (Share your experience of Sims4Home)

Thank you again for choosing Sims4Home!